We want you to be happy with your training at Web Dynamix Academy. This policy explains when you can get your money back.
Online courses
- You can request a full refund within 7 days of payment if you have completed less than 20% of the course.
- After 7 days, or once you have completed 20% or more of a course, payments are not refundable, because you have had access to the course content.
- If you bought several courses in one payment, each course is assessed separately.
- Certificates already issued are revoked when a course is refunded.
Physical training (packages and single programs)
- Registration fees paid for physical training can be refunded in full if you cancel before your class start date.
- Once classes have started, fees are not refundable, but you may ask to move to a later class (cohort) once, subject to available seats.
- If we cancel a class or cannot deliver the training you paid for, we will refund you in full or, if you prefer, move you to another class.
Duplicate or mistaken payments
If you were charged twice, or paid the wrong amount by mistake, contact us and we will refund the extra amount once we confirm it.
How to request a refund
Open a support ticket from your dashboard or email webdynamixacademy@gmail.com with your name, the email on your account and your payment reference. We aim to respond within 3 working days. Approved refunds are paid back to the original card (via Paystack) or to your bank account, usually within 5 to 10 working days, depending on your bank.